:root{--y:#FFC800;--y2:#FFE36B;--r:#C8102E;--r2:#E23A3A;--ink:#2A1A10;--ink2:#5C4A3C;--bg:#FFF8E7;--card:#fff;--line:#F0E2BF;--ok:#1E9E5A;--amber:#E08A00;--blue:#1565C0;--sh:0 6px 24px rgba(120,60,0,.10)}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{font-family:Poppins,"Noto Sans Kannada",sans-serif;color:var(--ink);background:var(--bg);font-size:15px}
.kn,body.kn-ui{font-family:"Noto Sans Kannada",Poppins,sans-serif}
.hidden{display:none!important}.muted{color:var(--ink2)}.small{font-size:12px}.err{color:var(--r);min-height:20px;font-size:13px}
.flagbar{display:flex;height:8px}.flagbar span{flex:1}.flagbar span:first-child{background:var(--y)}.flagbar span:last-child{background:var(--r)}
.btn{border:0;border-radius:10px;padding:9px 16px;font:600 14px Poppins,"Noto Sans Kannada";cursor:pointer;background:#fff;color:var(--ink);transition:.15s}
.btn:hover{transform:translateY(-1px)}.btn.primary{background:var(--r);color:#fff}.btn.yellow{background:var(--y);color:var(--ink)}
.btn.ghost{background:rgba(255,255,255,.18);color:#fff;border:1px solid rgba(255,255,255,.45)}.btn.line{border:1.5px solid var(--line);background:#fff}
.btn.ok{background:var(--ok);color:#fff}.btn.big{padding:14px;font-size:16px;width:100%}.btn:disabled{opacity:.5;cursor:default;transform:none}
.pill{display:inline-block;padding:2px 9px;border-radius:20px;font-size:12px;font-weight:600}.pill.red{background:var(--r);color:#fff}
/* login */
.login{display:grid;grid-template-columns:1.15fr 1fr;min-height:100vh}
.login-art{background:linear-gradient(160deg,var(--y) 0%,#FFB000 38%,var(--r) 100%);display:flex;flex-direction:column;align-items:center;justify-content:center;color:#fff;position:relative;padding:40px;text-align:center}
.login-art .flagbar{position:absolute;top:0;left:0;right:0}
.login-photo{width:300px;height:340px;border-radius:28px;overflow:hidden;border:6px solid #fff;box-shadow:0 20px 60px rgba(90,0,0,.35)}
.login-photo img{width:100%;height:100%;object-fit:cover;object-position:50% 20%}
.login-name{margin-top:22px;font-size:26px;font-weight:700;text-shadow:0 2px 8px rgba(0,0,0,.25)}
.login-sub{font-size:30px;font-weight:700;margin-top:6px}.login-title{font-size:20px;font-weight:600;opacity:.95}.login-tag{margin-top:10px;opacity:.9}
.login-form{display:flex;flex-direction:column;justify-content:center;gap:14px;padding:60px 70px;max-width:520px;margin:auto;width:100%}
.login-logo{width:150px;margin-bottom:10px}.login-form h2{margin:0;font-size:30px}
.login-form label{display:flex;flex-direction:column;gap:6px;font-weight:600;font-size:13px}
input,select,textarea{font:inherit;padding:12px 14px;border-radius:10px;border:1.5px solid var(--line);background:#fff;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--y)}
/* shell */
.top{background:linear-gradient(90deg,var(--y) 0%,#F4A100 45%,var(--r) 100%);color:#fff;position:sticky;top:0;z-index:20;box-shadow:var(--sh)}
.top-in{display:flex;justify-content:space-between;align-items:center;padding:10px 22px}
.who{display:flex;align-items:center;gap:14px}.avatar{width:58px;height:58px;border-radius:50%;object-fit:cover;object-position:50% 18%;border:3px solid #fff;box-shadow:0 4px 14px rgba(0,0,0,.25)}
.who-name{font-weight:700;font-size:19px;text-shadow:0 1px 4px rgba(0,0,0,.25);color:var(--ink)}.who-sub{font-size:13px;color:var(--ink)}
.top-r{display:flex;gap:10px;align-items:center}
.clock{background:rgba(0,0,0,.22);padding:8px 12px;border-radius:10px;font-weight:600;font-size:13px;display:flex;gap:8px;align-items:center}
.clock .dot{width:8px;height:8px;border-radius:50%;background:#7CFFB2;box-shadow:0 0 8px #7CFFB2}.ff{color:var(--y2)}
.body{display:grid;grid-template-columns:230px 1fr;min-height:calc(100vh - 86px)}
.side{background:#fff;border-right:1px solid var(--line);padding:18px 12px;display:flex;flex-direction:column;gap:4px}
.side a{padding:11px 14px;border-radius:10px;color:var(--ink);text-decoration:none;font-weight:600}
.side a.on{background:linear-gradient(90deg,var(--y2),#FFF3C4);border-left:4px solid var(--r)}.side a:hover{background:#FFF6D6}
.side-foot{margin-top:auto;font-size:11px;color:var(--ink2);text-align:center}.side-foot img{width:110px}
main{padding:24px 28px;overflow:auto}
h1{font-size:26px;margin:0 0 4px}h2.sec{font-size:18px;margin:26px 0 12px}
.grid{display:grid;gap:16px}.g2{grid-template-columns:1fr 1fr}.g3{grid-template-columns:repeat(3,1fr)}.g6{grid-template-columns:repeat(6,1fr)}
.card{background:var(--card);border-radius:16px;padding:18px;box-shadow:var(--sh);border:1px solid var(--line)}
.kpi .n{font-size:34px;font-weight:700}.kpi .l{font-size:13px;color:var(--ink2)}.kpi{border-top:5px solid var(--y)}.kpi.red{border-top-color:var(--r)}.kpi.ok{border-top-color:var(--ok)}
.bar{display:flex;align-items:center;gap:10px;margin:7px 0;font-size:13px}.bar .lab{width:170px}.bar .trk{flex:1;height:14px;background:#FFF1C7;border-radius:8px;overflow:hidden}
.bar .fill{height:100%;background:linear-gradient(90deg,var(--y),var(--r));border-radius:8px}.bar .v{width:28px;text-align:right;font-weight:700}
.sev{padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700;color:#fff;white-space:nowrap}.sev.Critical{background:#B00020}.sev.High{background:#E8590C}.sev.Medium{background:#E0A800;color:#2A1A10}.sev.Low{background:#5C8A3A}
.st{padding:3px 10px;border-radius:20px;font-size:12px;font-weight:700;background:#EEE;white-space:nowrap}.st.Assigned{background:#E3F0FF;color:#1565C0}.st.Escalated{background:#FFE3E3;color:#B00020}.st.Resolved{background:#E2F6EA;color:#1E7A46}.st.Closed{background:#1E9E5A;color:#fff}.st.InProgress{background:#FFF0CC;color:#8A5A00}
table{width:100%;border-collapse:collapse}th,td{padding:11px 10px;text-align:left;border-bottom:1px solid var(--line);font-size:14px}th{font-size:12px;color:var(--ink2);text-transform:uppercase;letter-spacing:.5px}
tr.click{cursor:pointer}tr.click:hover{background:#FFF8DC}
.over{color:var(--r);font-weight:700}
/* intake */
.intake{border-top:6px solid var(--y)}.intake.paper{border-top-color:var(--r)}
.intake h3{margin:0 0 6px;font-size:20px}.drop{border:2px dashed #E9C870;border-radius:14px;padding:22px;text-align:center;background:#FFFCF2;margin:14px 0}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.rec{width:76px;height:76px;border-radius:50%;border:0;background:var(--r);color:#fff;font-size:30px;cursor:pointer;box-shadow:0 0 0 0 rgba(200,16,46,.5)}
.rec.on{animation:pulse 1.2s infinite}@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(200,16,46,.55)}100%{box-shadow:0 0 0 22px rgba(200,16,46,0)}}
.pipe{display:flex;gap:0;margin:18px 0 6px}.pstep{flex:1;text-align:center;position:relative;font-size:12px;font-weight:600;color:#A99678}
.pstep .c{width:44px;height:44px;border-radius:50%;background:#F3E7C8;margin:0 auto 6px;display:flex;align-items:center;justify-content:center;font-size:20px;position:relative;z-index:1}
.pstep:not(:last-child)::after{content:"";position:absolute;top:22px;left:50%;width:100%;height:4px;background:#F3E7C8}
.pstep.done .c{background:var(--ok);color:#fff}.pstep.done{color:var(--ink)}.pstep.done::after{background:var(--ok)!important}
.pstep.run .c{background:var(--y);animation:pulse 1.2s infinite}.pstep.run{color:var(--ink)}.pstep.fail .c{background:var(--r);color:#fff}
.result{background:#FFFCF2;border-radius:12px;padding:14px;margin-top:12px;border:1px solid var(--line)}
.kv{display:grid;grid-template-columns:150px 1fr;gap:6px 12px;font-size:14px}.kv b{color:var(--ink2);font-weight:600}
.quote{background:#fff;border-left:4px solid var(--y);padding:10px 14px;border-radius:8px;margin:8px 0;font-size:15px}
/* modal */
.modal{position:fixed;inset:0;background:rgba(40,20,0,.45);z-index:50;display:flex;justify-content:center;align-items:flex-start;padding:30px;overflow:auto}
.modal-card{background:#fff;border-radius:18px;width:min(1100px,100%);padding:24px 28px;box-shadow:0 30px 80px rgba(0,0,0,.3)}
.mhead{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;border-bottom:4px solid var(--y);padding-bottom:12px;margin-bottom:16px}
.ladder{display:flex;gap:8px;margin:10px 0}.lstep{flex:1;padding:10px;border-radius:12px;background:#F7EFD9;text-align:center;font-size:12px;font-weight:600;color:#A99678}
.lstep.past{background:#FFE3E3;color:#B00020}.lstep.cur{background:var(--r);color:#fff;box-shadow:0 0 0 4px #FFD0D0}.lstep .ic{font-size:20px}
.tl{border-left:3px solid var(--line);margin-left:8px;padding-left:16px}.tl div{position:relative;margin:10px 0;font-size:13px}
.tl div::before{content:"";position:absolute;left:-23px;top:4px;width:11px;height:11px;border-radius:50%;background:var(--y);border:2px solid #fff}
.tl .escalate::before{background:var(--r)}.tl .resolve::before,.tl .close::before{background:var(--ok)}.tl .notify::before{background:var(--blue)}
.tl small{color:var(--ink2);display:block}
.media img{max-width:100%;border-radius:12px;border:1px solid var(--line)}
/* phone */
.phone{position:fixed;right:24px;bottom:20px;z-index:40}
.phone-frame{width:340px;height:640px;border-radius:44px;background:#111;padding:14px;box-shadow:0 30px 80px rgba(0,0,0,.4);position:relative}
.phone-notch{position:absolute;top:14px;left:50%;transform:translateX(-50%);width:120px;height:24px;background:#111;border-radius:0 0 16px 16px;z-index:2}
.phone-head{background:#075E54;color:#fff;padding:30px 14px 10px;border-radius:32px 32px 0 0;display:flex;gap:10px;align-items:center}
.ph-av{width:38px;height:38px;border-radius:50%;background:var(--y);color:var(--ink);display:flex;align-items:center;justify-content:center;font-weight:700}
.phone-head .x{margin-left:auto;background:none;border:0;color:#fff;font-size:18px;cursor:pointer}
.phone-body{background:#ECE5DD;height:calc(100% - 78px);border-radius:0 0 32px 32px;overflow:auto;padding:12px 10px}
.msg{background:#fff;border-radius:4px 14px 14px 14px;padding:9px 11px;margin:8px 0;font-size:13px;box-shadow:0 1px 1px rgba(0,0,0,.12);max-width:92%;animation:pop .35s}
.msg .kn{font-size:13.5px;margin-bottom:4px}.msg .en{color:#555;font-size:12px}.msg .meta{font-size:10px;color:#999;text-align:right;margin-top:3px}
.msg.escalated{border-left:4px solid var(--r)}.msg.resolved,.msg.closed{border-left:4px solid var(--ok)}
.msg .acts{display:flex;gap:6px;margin-top:6px}.msg .acts button{flex:1;border:0;border-radius:8px;padding:7px;font-weight:700;cursor:pointer}
@keyframes pop{from{transform:scale(.9);opacity:0}to{transform:none;opacity:1}}
.toast{position:fixed;left:50%;bottom:26px;transform:translateX(-50%);background:var(--ink);color:#fff;padding:12px 20px;border-radius:12px;z-index:60;font-weight:600;box-shadow:var(--sh)}
.map{position:relative;height:300px;background:linear-gradient(135deg,#FFF6D6,#FFE9B0);border-radius:14px;overflow:hidden}
.map .pin{position:absolute;width:16px;height:16px;border-radius:50%;margin:-8px;border:2px solid #fff;box-shadow:0 0 0 4px rgba(200,16,46,.2)}
.feed div{padding:8px 0;border-bottom:1px dashed var(--line);font-size:13px}
.brief{white-space:pre-wrap;line-height:1.7;font-size:15px}
@media(max-width:900px){.login{grid-template-columns:1fr}.g2,.g3,.g6{grid-template-columns:1fr}.body{grid-template-columns:1fr}.side{flex-direction:row;overflow:auto}}
.top{z-index:60}.modal{top:86px}.phone{z-index:55}
.phone-frame{width:310px;height:590px}